Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and protects the personal information of visitors and customers who access our website at pizzaranch-eat.rest (the "Website") or use any of our services. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner consistent with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable, and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our Website and services immediately.

For any privacy-related questions or concerns, you may contact us at: [email protected]

1. Who We Are

Pizza Ranch is a food service business operating through our website pizzaranch-eat.rest. We provide online food ordering, menu browsing, customer service, loyalty program management, and related food and hospitality services to our customers. As a data controller, we are responsible for determining how and why your personal information is processed.

Our designated privacy contact for all inquiries, requests, and complaints related to this Privacy Policy is reachable via:

• Email: [email protected]
• Website: pizzaranch-eat.rest

2. Information We Collect

We collect various categories of personal information depending on how you interact with our Website and services. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our loyalty program, subscribe to our newsletter, or contact our customer support, we may collect the following types of personal identification information:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Date of birth (where provided for loyalty or promotional purposes)
• Username and password (for registered accounts)
• Profile photo or avatar (if you choose to provide one)

2.2 Payment and Financial Information

When you make a purchase through our Website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (last four digits only — full card numbers are handled by our PCI-DSS-compliant payment processors)
• Card expiration date
• Billing ZIP code
• Digital wallet identifiers (e.g., Apple Pay, Google Pay)
• Transaction history and order records

We do not store your full payment card details on our servers. All payment processing is handled by secure, third-party payment processors who maintain their own privacy and security standards.

2.3 Order and Transaction Information

We collect records of the orders you place with us, including:

• Items ordered and customizations
• Order date and time
• Order value and payment method used
• Delivery or pickup preferences
• Special instructions or dietary notes
• Order history and frequency

2.4 Usage Data and Technical Information

When you visit our Website, we automatically collect certain technical and behavioral data through cookies, web beacons, pixels, and similar tracking technologies. This includes:

• IP address
• Browser type and version
• Operating system and device type
• Referring URL (the page that directed you to our Website)
• Pages viewed and time spent on each page
• Links clicked and features used
• Date and time of your visit
• Search terms used on our Website
• Session duration and frequency of visits
• Geographic location (city/state level, derived from IP address)

2.5 Device Information

We may collect information about the devices you use to access our Website, including:

• Device identifiers (e.g., mobile advertising IDs)
• Screen resolution and display settings
• Mobile carrier (where applicable)
• Hardware model information
• Unique device identifiers

2.6 Communications and Customer Support Data

When you contact us via email, phone, or any contact form on our Website, we collect:

• The content of your messages and communications
• Your contact details as provided in the communication
• Records of correspondence and customer support interactions
• Feedback, reviews, and survey responses you submit

2.7 Marketing Preferences

If you sign up for marketing communications, we collect information about your communication preferences, including which promotional materials you have opted in or out of receiving.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social account or interact with our social media content)
• Third-party delivery platforms or aggregators
• Analytics and advertising partners
• Publicly available data sources

3. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes. Below is a detailed explanation of how and why we use your data:

3.1 Providing and Fulfilling Our Services

• Processing and fulfilling your food orders
• Arranging delivery or pickup of your orders
• Managing your account and login credentials
• Communicating order confirmations, updates, and receipts
• Managing loyalty rewards and promotional programs
• Responding to customer service inquiries and resolving disputes

3.2 Improving Our Products and Services

• Analyzing usage patterns to improve Website functionality and user experience
• Conducting internal research and development
• Testing new features, menus, and promotional offerings
• Identifying technical issues and improving Website performance
• Gathering feedback to refine our food quality and service standards

3.3 Marketing and Advertising

• Sending you promotional emails, newsletters, and special offers (where you have opted in)
• Delivering targeted advertisements based on your browsing and ordering behavior
• Displaying personalized product recommendations on our Website
• Conducting promotional campaigns, contests, and sweepstakes
• Retargeting you with relevant advertisements on third-party platforms

You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email we send you, or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other legal agreements
• Protecting against fraud, abuse, and unauthorized use of our services
• Maintaining accurate business and tax records

3.5 Security and Fraud Prevention

• Verifying your identity and preventing unauthorized account access
• Monitoring transactions for suspicious or fraudulent activity
• Protecting the safety and integrity of our Website and systems
• Investigating and addressing security incidents

4. Legal Bases for Processing

While the United States does not have a single comprehensive federal privacy law, we process your personal information in accordance with applicable legal standards and the following recognized legal bases:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide the services you have requested from us.
• Legitimate Business Interests: We process certain data to operate, maintain, and improve our business, provided these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent (such as for marketing emails or non-essential cookies), you have the right to withdraw your consent at any time.
• Legal Obligation: We may process your data where required by applicable law, regulation, or legal process.

5. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience and gather analytical data. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

5.1 Types of Cookies We Use

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our Website.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage reputable third-party service providers to help us operate our business. These providers are contractually obligated to protect your data and use it only for the purposes specified by us. Categories of service providers include:

• Payment processors (to securely handle financial transactions)
• Delivery and logistics partners (to fulfill your food orders)
• Email and SMS marketing platforms (to send promotional communications)
• Cloud hosting and IT service providers (to host our Website and databases)
• Analytics providers (such as Google Analytics, to analyze Website usage)
• Customer support software providers (to manage support tickets and communications)
• Fraud prevention and security services

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, legal process, or governmental authority, including in response to:

• Court orders, subpoenas, or warrants
• Requests from federal, state, or local law enforcement agencies
• Regulatory investigations or audits
• Situations where disclosure is necessary to protect public safety or prevent imminent harm

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our Website if such a transfer occurs and your data will continue to be protected in accordance with this Privacy Policy.

6.4 Protecting Our Rights

We may disclose your information when we reasonably believe disclosure is necessary to protect our legal rights, enforce our Terms of Service, investigate suspected fraud, or protect the safety and security of our customers, employees, or the public.

6.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, and analytical purposes. Such data does not identify any individual and is not subject to the same restrictions as personal information.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our Website
• Encryption of sensitive data stored in our databases
• Secure, PCI-DSS-compliant payment processing systems
• Firewalls, intrusion detection systems, and malware protection
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff accessing sensitive systems

7.2 Administrative Safeguards

• Staff training on data privacy and security best practices
• Strict access controls — only authorized personnel access personal data
• Data minimization principles — we collect only what is necessary
• Regular review and updating of privacy and security policies
• Contractual data protection obligations imposed on all service providers

7.3 Incident Response

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable state breach notification laws (including those applicable in your state of residence). We maintain an incident response plan to minimize harm and restore the security of our systems promptly.

Despite our best efforts, no data transmission over the internet or electronic storage system is 100% secure. We encourage you to use strong passwords, keep your account credentials confidential, and notify us immediately if you suspect any unauthorized access to your account.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights as described below:

8.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

8.2 General Privacy Rights (All Users)

Regardless of your state of residence, we offer the following privacy rights to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account or profile.
• Right to Deletion: You may request the deletion of your personal data, subject to our legal and operational obligations to retain certain records.
• Right to Data Portability: You may request a copy of your data in a commonly used, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent to process your data (e.g., marketing emails), you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]
• Website: pizzaranch-eat.rest (via our contact form)

We will verify your identity before processing your request to protect the security of your information. We will respond to your request within 45 days of receipt. If we require additional time, we will inform you of the reason and extension period (up to an additional 45 days) in writing.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention guidelines are as follows:

After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

10. Children's Privacy

If you are under 18 years of age, please do not use our Website or submit any personal information to us. If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

We do not intentionally market or sell food products to children under 18, and our Website is not designed or targeted toward minors. We take our obligations under COPPA and other applicable child protection laws seriously.

11. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily processed and stored in the United States. If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

By using our Website and services, you consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy. We take appropriate measures to ensure that such transfers comply with applicable legal requirements and that your personal information receives adequate protection regardless of where it is processed.

If we transfer personal information internationally to service providers or partners located outside the United States, we will do so only when appropriate safeguards are in place, such as contractual data protection clauses or other legally recognized transfer mechanisms.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Ranch. These may include social media platforms, delivery aggregator services, review platforms, and payment gateways. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website's privacy practices or content.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our Website does not respond to DNT browser signals in a standardized way, as no uniform standard for recognizing and honoring DNT signals has been adopted across the industry. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also exercise their right to opt out of the sale or sharing of personal information as described in Section 8 of this Privacy Policy, independent of browser DNT settings.

14. Your California Privacy Rights — Additional Information

Under the California "Shine the Light" law (Cal. Civ. Code § 1798.83), California residents who have an established business relationship with us may request a list of categories of personal information that we have shared with third parties for their direct marketing purposes during the preceding calendar year, as well as a list of third parties to whom we disclosed such information. To make such a request, please contact us at [email protected].

Additionally, under the California Online Privacy Protection Act (CalOPPA), we commit to honoring user opt-out requests for sharing of personal data with third parties for advertising purposes.

15. How to File a Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to first contact us directly so that we can address your concerns:

• Email: [email protected]
• Website: pizzaranch-eat.rest

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days. If you are not satisfied with our response, or if you believe we have not adequately addressed your concerns, you may escalate your complaint to the appropriate regulatory authority:

15.1 Federal Trade Commission (FTC)

For complaints about unfair or deceptive business practices, including privacy violations, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

15.2 California Attorney General (for California Residents)

California residents who believe their CCPA/CPRA rights have been violated may submit a complaint to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.3 State Attorney General Offices

Residents of other states with applicable privacy laws (such as Virginia, Colorado, Connecticut, Texas, and others) may contact their respective state attorney general's office to file complaints regarding privacy violations.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data processing activities. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our Website homepage
• Send an email notification to registered users (where appropriate and where we have your email address)

Your continued use of our Website and services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact our privacy team using the information below. We are committed to responding to all legitimate privacy inquiries in a timely and transparent manner.